Refund policy

We’re a small, independent shop, and every order is packed with care. While we’re unable to accept returns or exchanges for change-of-mind purchases, we’re always happy to help if there’s a problem with your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at hello@inourwildernes.com

Please include your order number and a few photos of the item and packaging so we can take a look.

Depending on the situation, we’ll arrange a replacement or issue a refund. If the item is no longer available, we’ll issue a refund instead.

Change of mind

We currently don’t accept returns or exchanges if you change your mind, order the wrong item, or simply no longer want your purchase.

Please double-check your items and shipping details before placing your order ♡

Order cancellations

If you need to cancel your order, please contact us as soon as possible. We can cancel and refund your order as long as it has not yet been packed or shipped.

Once an order has been packed or shipped, we’re unable to cancel it.

Shipping issues

Once your order has been handed over to the shipping carrier, delivery times and delays are outside of our control. If your parcel is delayed or appears to be lost, please contact us and we’ll do our best to help you look into it with the carrier.

International customs & duties

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.

If a recipient refuses to accept a parcel due to customs duties, taxes, or other import-related charges, the parcel may be returned to Indonesia. Returned parcels will not be reshipped, and no refund will be issued.

Thank you for understanding and for supporting a small artist-run shop ♡